Event

Cancellation Policy

VALET PARKING SERVICE USAGE POLICY FOR EVENTS 1. ACCEPTANCE OF TERMSBy contracting the valet parking service of "Hay Parking", the client accepts the terms and conditions established in this policy. Failure to comply with the terms may result in the suspension or cancellation of the service without the right to a refund. 2. GENERAL CONDITIONS OF THE SERVICE The valet parking service is complimentary for those attending the event, with the contracting client being responsible for payment of the service. The contracting client must pay 60% of the total amount upon accepting the proposal and the remaining 40% on the day of the event before starting the service. The number of assigned drivers will be calculated based on the estimate of attendees and the difficulty of the event location. The valet parking team will arrive in uniform and with the necessary equipment, including a podium and tickets for vehicle control. 3. RESPONSIBILITIES OF THE CONTRACTING CLIENT Provide an adequate space for the operation of valet parking, ensuring the availability of sufficient parking spaces. Guarantee full payment for the service under the agreed terms. Notify at least 72 hours in advance of any modification in the event that affects the operation of the service. 4. RESPONSIBILITIES OF THE VALET PARKING SERVICE Operate with professionalism, ensuring an efficient and safe service. Identify and properly register each vehicle using control tickets. Park the vehicles in the assigned spaces, respecting all safety regulations. Do not manipulate personal objects inside the vehicles. Ensure that all drivers comply with the requirements established by the company (valid license, police solvency, good customer service, etc.). 5. CANCELLATION AND REFUNDS If the contracting client cancels the service with less than 72 hours notice, he/she will lose 60% of the advance paid. In case of adverse weather conditions or situations beyond the control of "Hay Parking", the service will be rescheduled according to availability. No refunds will be made once the service has started. 6. RESPONSIBILITY FOR DAMAGES AND ACCIDENTS "Hay Parking" will not be responsible for pre-existing mechanical failures in the vehicles of the attendees. In case of an accident caused by a valet, the corresponding insurance will be activated as stipulated in the contract. Any claim for damages must be notified to the

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